📦 Order Processing & Availability

In-Stock Items: If it’s on our shelves and ordered before 2:00 PM on a business day, we do our absolute best to pack and ship it out from our Napier store the very same day.

Out of Stock Items ("We Can Grab It!"): If an item isn’t currently on our shelves, don't sweat it, we can get it in! Our team orders from our suppliers daily. If ordered before 2:00 PM, most stock arrives at our store overnight and ships to you the following day. However, to be safe, please allow an extra 1–2 business days for us to secure your gear and get it out the door.

🚚 Delivery Targets (Once Dispatched)

North Island: Standard delivery time1–2 Business DaysSouth Island: Main center transit time2–3 Business DaysRural Delivery (RD): Remote locations and back blocksAdd extra 2 days📍Tracking: You’ll receive a tracking link via email as soon as your order is scanned out of our Napier store.

Skip the Freight: Napier and Hastings locals can select "Local Pickup" at checkout to save on shipping costs.

Collection Point: Orders can be picked up from our shop at 184 Hyderabad Road, Ahuriri.

Wait for the Email: We will send you a notification as soon as your gear is packed and ready for collection.

THE FAIR GO RETURN POLICY

Look, we get it. Sometimes you buy a pair of boots or trousers online, try them on at home, and realize your waist or feet are telling you a completely different story than the size chart did. We want you in gear that actually fits and keeps you comfortable on the job, so we keep our returns straightforward.

🔄 Return Windows & Conditions

The 30-Day Rule

You’ve got 30 days from the day your gear arrives to decide if it's right for you. If you need a different size or a swap, just get in touch.

The "On-Site" Condition

To get a full refund or exchange, the gear must be in the exact same condition you received it. That means:

• Unworn, unwashed, and still in the original packaging with all the tags attached.
• Absolutely NO grease, concrete dust, sawdust, or Friday afternoon workshop smells on them. If you’ve done a full shift in them on-site, they are officially yours!

⚖️ Faulty Gear & Kiwi Law

The New Zealand Consumer Guarantees Act (CGA)

If something genuinely fails on the job due to a manufacturing defect (a blown seam, a faulty zip, or a sole parting ways too early), we will absolutely sort it out under the **Consumer Guarantees Act**.

Bring them back or send us a clear photo, and we will arrange a repair, replacement, or refund. Note: Standard wear-and-tear from dragging your knees across concrete or using your boot as a hammer doesn't count!

📍 How to Start a Return

Hawke’s Bay Locals: Drop by our physical trade base in Napier with your order number.Swap on the SpotRest of New Zealand: Drop us an email at our admin address, and we’ll send over the freight details to ship it back.Email for Instructions

🚚Freight Policy: Unless the gear is genuinely faulty, you'll just need to cover the return freight costs back to our Napier base.

Clearance & End-of-Line: These items are priced to move and are often the last of their kind in stock.

Final Sale: Because these are heavily discounted, we don't offer returns or exchanges on clearance items. Please double-check your sizing before hitting the checkout.